All letter bases are made from paper mache unless otherwise stated. (The ready made letters are the old MDF style base.)   All fabrics ribbons and embellishments are subject to change depending on the stocks available at the time.

The greetings and names on the personalised items are subject to space available. If you are not sure about this please contact us prior to placing your order. 

Cushion covers and non personalised items take approx 5 working days for despatch. All fabric covered letters, shapes and personalised items usually take approx 15 working days (working days are Monday - Friday) although this can vary during busy periods.   If you require any items quickly then please contact us, we will endeavour to fit in with your requirements. 

All items are carefully packaged to ensure they arrive with you safely. They are normally packed in rigid cardboard boxes.. They are protected inside the box with tissue, foam wrap or bubble wrap. All are well packed to avoid any damage during delivery. Delivery prices are based on the weight or your order. Postage prices start from as little as £1.50. The price includes all packaging. All items are sent by Royal Mail Second Class Signed For Service or for heavier orders we send by courier. We obtain proof of postage for all items. International Shipping. We ship internationally using Royal Mail International Signed For and the cost is dependant on the weight of your order and is calculated accordingly.